Privacy and cookies

Who we are

24h Car Keys is part of Car Keys Near Me, a trading name of Cian Roberts, sole trader, Calle Atocha 70, Piso 3-D, 28012 Madrid, Spain. Cian Roberts is the data controller for the information you send us through this site and is registered with the UK Information Commissioner's Office, registration ZC167952.

You can contact us about your information by email at hello@24hcarkeys.co.uk or on 07520 651 727.

What we collect

If you complete the quote form we collect:

• your name and mobile number
• the postcode where the vehicle is
• your vehicle make, model and year, the type of key, what you need and when you need the work done
• which page of this site you sent the form from, and whether you arrived from one of our Google adverts

If you phone or message us, we will have the number you contacted us from and whatever you tell us.

Why we use it

We use your details only to reply to your enquiry, give you a price and, if you go ahead, arrange and record the job. We do not use them for marketing and we do not sell them for anyone else's marketing.

Our lawful basis is that you have asked us for a quote (taking steps at your request before entering into a contract) and our legitimate interest in responding to enquiries and running our business.

Who we share it with

The work is carried out by an independent mobile auto locksmith. To price and arrange your job we pass the details they need to the locksmith who covers your area: your name, mobile number, location and vehicle details. They use them only for your job.

These companies also handle information for us:

• Twilio delivers your enquiry to us as a text message, and where set up as a WhatsApp message (WhatsApp is provided by Meta).
• Resend delivers a copy of your enquiry to us by email.
• Cloudflare hosts this website and passes your enquiry to Twilio and Resend.
• Google provides fonts, and advertising and visitor measurement only if you accept cookies (see below).

These companies may process information outside the UK. Where they do, they rely on safeguards recognised under UK data protection law, such as approved contractual clauses.

How long we keep it

This website does not keep a copy of your enquiry once it has been sent to us. We keep enquiry details for as long as we need them to deal with your enquiry and any work that follows, and afterwards only where we need to for accounting, tax or legal reasons.

Cookies

This website does not currently use advertising or analytics cookies. If that changes, a cookie banner will ask for your choice first and this page will be updated.

The fonts on this site are loaded from Google Fonts, which means your browser contacts Google to fetch them.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to object to how we use it or ask us to restrict that use. To do any of these, contact us using the details at the top of this page. We reply within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Place and postcode information

The town, postcode district, ward and parish names on our area pages contain OS data © Crown copyright and database right, Royal Mail data © Royal Mail copyright and database right, and National Statistics data © Crown copyright and database right, used under the Open Government Licence.